Returns
To be eligible for an exchange or store credit, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your exchange or store credit, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial exchanges or store credits are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If you are approved, then your return will be processed, and a store credit of the refunded amount will be given to you.
Sale items (if applicable)
Only regular priced items may be exchanged or given store credit unfortunately sale items cannot be compensated.
Exchanges
If you need to exchange it for the same item, send us an email at support@avellyn.ca
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Shipping returns
To return your product, you should send us an email at support@avellyn.ca and we will provide you with further instruction.You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a store credit the cost of return shipping will be deducted from your credit.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at support@avellyn.ca for questions related to returns & exchanges.